Frequently Asked Questions

 

Who can I contact after hours for ticketing assistance and PNR changes?

email us at: ticketing@ctsfares.com for 24/7 assistance.

 

Can I put multiple credit cards on one PNR?

Yes, but the PNR should be mailed to ticketing@ctsfares.com.

 

How can I send my clients their confirmations, schedule changes or booking updates by email?

All confirmations will be emailed to you, the booking agent, so that you may review for completion and accuracy before forwarding to your clients.

 

Who do I contact if I have a technical issue?

support@ctsfares.com

 

Who can I contact for reservation bookings and/or questions during normal business hours?

Call our sales office Mon – Fri (9:00 AM – 5:30 PM EST) at

All confirmations will be emailed to you, the booking agent, so that you may review for completion and accuracy before forwarding to your clients.

 

Can I book more than 9 seats at a time on the same itinerary?

Yes, but not online – email us at groups@ctsfares.com

 

Why is my clients middle name being cut to the initial letter?

The max allowed character input for names is 32. If your clients name is longer than that our website may cut down the middle name to only the initial letter. In cases like this please call our offices to make the booking at 800-633-4087

 

I forgot my username and/or password, what should I do?

Send us an email at marketing@ctsfares.com and we will get back to you within 1 business day

 

 

Have more questions? Email us at marketing@ctsfares.com